PROFFESSIONAL SUMMARY
Ø Expertise in requirements gathering through direct user interviews, workshops, secondary market research and databases with 7 Yrs Business Analysis experience in Oil/Gas, Accounting, eCommerce, Call Center, Finance, Telecom & Banking.
Ø Strong Knowledge of UML, FRS, and proficient in creating Use Cases, Sequence Diagrams, and Collaboration diagrams, Activity Diagrams, Class Diagrams etc.
Ø Used SOA techniques to define the IT infrastructure to allow different applications to exchange data and participate in business processes.
Ø Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD).
Ø Extensive experience with process modeling using UML, flow charts, system data flow, task diagrams, sequence, data mapping, and use cases
Ø Experienced in SharePoint Collaboration, LiveLink, SAP BO/Crystal Reports, Oracle and SQL Tools
Ø Exceptional documentation skills for writing use cases and functional requirement documents as well as for creating Activity diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio
Ø Experienced in documenting and mapping pricing processes for all rate plans and services. Also experienced in understanding existing legacy structures, systems and processes for pricing, design and help implement future integrated pricing solutions and integration activity
Ø Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment as well as software engineering methods
Ø Experienced in performing Business Process Re-engineering/GAP/Ad-Hoc Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
Ø Understanding of technical architecture - design patterns, and at ease working with technical architects
Ø Defining test cases, creating test scripts, analyzing bugs, interacting with QA / dev teams in fixing errors and User Acceptance Testing (UAT)
Ø Excellent team player with ability to think analytically and troubleshoot issues.
Ø Strong Understanding of all aspects of a Contact Center.
TECHNICAL SKILLS
Operating Systems: Linux, Windows XP, NT, 2000/2003 Server,
Data-Modeling Tools: Enterprise Architect, MS Visio, Requisite Pro
Testing Tools: Win Runner, Load-Runner
Office Tools: SharePoint, MS Office suite, MS InfoPath, MS Project.
Databases: Oracle8i/9i, MS SQL Server 2000/2005
Software/Tools: SAP Crystal Reports, iLOG, JRules, Content Management, LiveLink
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Thanks,
Chandru
Recruiter
CTekk Solutions Inc.
Arlington, TX | New York, NY | India
Fax: 214-572-9738
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